frequently asked Questions
FAQ
About purchase
Items in stock will be shipped within 5 business days from the day after your order. If the item is not in stock, it will be shipped after production and we will notify you of the delivery date separately.
If you are in a hurry, please contact us before placing your order.
You cannot specify the delivery date and time on the order screen.
If you would like to have your item delivered by a specified date and time, please contact us using the inquiry form to let us know your desired delivery date and time after placing your order.
You cannot change the product or color after the order is completed.
Please cancel the order once and place the order again.
Products will be shipped per order. Please note that we do not support bundling of different ordered products.
Only one delivery address can be specified per order.
If you have multiple delivery addresses, please place an order for each delivery address.
Wrapping is available for products that have a wrapping option on the product page.
Please select the wrapping option when ordering.
Please note that wrapping is not supported for products that do not have a wrapping option.
You can cancel your order before the product is shipped.
Please contact us from the inquiry form.
About payment
The following payment methods are available.
・Credit card (VISA/Mastercard/AMEX/JCB)
・PayPal
・Google Pay / Apple Pay / Shop Pay
The price is 770 yen nationwide.
Free shipping for purchases over 55,000 yen (tax included).
Diamond and Gold members receive free shipping regardless of purchase amount.
The payment method cannot be changed after the order has been placed.
Please cancel the order and place the order again.
If you would like a receipt, please contact us using the inquiry form after placing your order.
If you would like to add an address or a proviso, please let us know as well.
About delivery
Overseas delivery is possible. Please enter your international shipping address when ordering.
The delivery company is Yamato Transport.
Please note that we cannot specify a delivery company.
It can be changed.
Please contact us from the inquiry form.
About returns and exchanges
Please contact us from the inquiry form within one week after you receive it.
We accept returns only for unused products.
We accept returns, exchanges, and repairs for initial defective products.
We apologize for the inconvenience, but please let us know the details of the problem using the inquiry form.
We will send your order immediately.
Sorry for the inconvenience, but please contact us from the inquiry form.
About repair
Regarding the repair of leather products, we will check the condition and inform you whether it can be repaired.
Please use the inquiry form to send us your request for repair.
If repair is possible, we will send you an estimate.
Please note that we may not be able to respond depending on the content.