Shopping Guide - Payment Methods, Shipping Fees, and Notes
Payment Methods
The following payment methods are available:
・Credit cards: VISA / MasterCard / JCB / AMEX
・Paidy (Pay Later) ・PayPay
・PayPal
<Paidy deferred payment>
All you need to purchase is your email address and mobile phone number. Payment can be made by the 27th of the following month via convenience store payment, bank transfer, or direct debit.
If you register yourself through the Payday app, you can pay in 3, 6, or 12 installments (no installment fees, applies to orders over 3,000 yen).
Please note that even if you select Paidy deferred payment for pre-ordered items, delivery of the product may be delayed until payment is made.
<PayPay>
To use this service, you must register for the PayPay app.
Shipping
The basic shipping fee is 990 yen nationwide (delivered by Yamato Transport Takkyubin).
Some products will cost 330 yen nationwide (delivered by Yamato Transport Nekopos).
If you order an item with a shipping fee of 990 yen and an item with a shipping fee of 330 yen together, the shipping fee will be 1,320 yen.
Shipping is free for orders totaling 55,000 yen (tax included) or more.
About Shipping
Items will be shipped per order. If you order multiple items, we will ship them once all items are received.
Please note that we cannot ship different ordered items together.
If in stock, we will ship within 5 business days.
If the item is out of stock, we will inform you of the delivery date separately.
Please check the individual product pages for delivery schedules for pre-ordered items.
Regarding delivery date and time specification
Please note that delivery dates and times cannot be specified.
About gift wrapping
Please note that we are currently unable to offer gift wrapping.
About the delivery note
In order to protect personal information and reduce costs, we do not include a paper delivery note with our products.
If you require a delivery note, please register as a member when placing your order. Once the product has been shipped, you will be able to view and download the delivery note from your My Page.
Notes regarding pre-order items (made to order)
Your order will be produced and shipped after it is placed, so it will take some time for delivery.
Delivery times will be as stated on each product page.
The estimated delivery date may change depending on the procurement status of materials and order status.
Please note that we cannot accept cancellations or returns due to customer convenience, so please place your order with this in mind.
If you order multiple items, your order will be shipped once all items are in stock.
Cancellation Policy
Orders can be cancelled before they are ready for shipping.
Please note that pre-ordered items (made to order) cannot be cancelled.
Returns and Exchanges
When the product arrives
- Check that the order details and the delivered product are correct
・Is there anything wrong with the product?
Please check promptly.
[In the case of initial defects]
If there is a problem with the product, we will accept returns or exchanges. Please contact us within 7 days of receiving the product.
[Regarding returns due to customer convenience]
Please contact us within 7 days of receiving the product. Returns will not be accepted after 7 days.
If you return the product for your own reasons, you will be responsible for the return shipping costs.
Please note that we cannot accept returns for pre-ordered items (made-to-order) due to customer convenience.
